A lot of us might have cable company horror stories, but not many of us have been put through quite the ringer Ryan Block was when he decided to cancel his Comcast subscription.
Ryan posted this 8 minute partial recording of his Comcast call that is almost unfathomably horrible. It might be the worst service call ever. Listen for yourself:
Comcast has apologized for the incident, saying in a statement, "We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives."
Now, maybe that's the end of it. But what if there's a different story? There's just something that doesn't add up about the painful recording...
This representative appears to have an UNSHAKABLE belief in something no one ever (probably) has had an unshakable belief in: Comcast.
Literally. The same Comcast that has been shown to be so, irredeemably unpopular in consumer opinion studies. No one believes in Comcast this much, right?
We have to solve this, Internet. Give us your take on this bizarre call.