Janet Jackson Addresses Shutting Down Fans’ Instagram Accounts: Please Keep Posting Videos

by Alex Ungerman 4:56 PM PDT, October 21, 2015
Playing Janet Jackson Addresses Shutting Down Fans’ Instagram Accounts: Please Keep Posting Videos

Janet Jackson has responded to her fans after some of their Instagram accounts were deleted for uploading videos of her performances on her Unbreakable tour.

The 49-year-old singer took to the social media site on Wednesday to let them know she is "listening," and that her team will change how it resolves copyright issues moving forward.

"I love and appreciate my fans. I want you to know that I enjoy watching the short video clips of how you are Burning it Up the Unbreakable shows," she wrote. "Please keep posting them."

WATCH: Janet Jackson Surprises Fans by Pretending to Be a Statue

"My team is passionate about protecting the intellectual property we are creating for the tour and possible future projects," Jackson explained. "It was never their intention, acting on my behalf, to have social media accounts removed."

"Permitting the use of long clips does present a contractual problem for these projects," she continued. "I hope you understand. I trust the fans will use their short recordings for their own memories and to share on their social media networks of choice."

PHOTOS: From Miley Cryus to Britney Spears, Check Out the Most Memorable Stage Styles Ever

"I have asked my team to change their approach and allow you to engage socially with these videos," Jackson concluded the post. "I know I wouldn’t be here without the love I stand on."

MORE: Janet Jackson Kicks Off U.S. Comeback Tour Against Doctor's Advice -- See Video of Her on Stage

So fans of the pop icon should know she has heard you... just keep those videos short and know that Instagram is actively restoring accounts that were deleted. 

In a statement to ET, the photo-sharing site said a bug was the result of accounts being removed.

“When we receive a valid report of intellectual property infringement, we’re legally required to remove the reported content and to disable the accounts of repeat infringers," Instagram said via email. "However, in this instance, we have identified a bug that resulted in the removal of accounts that shouldn’t have been removed. We have fixed the bug and are in the process of restoring the impacted accounts.”

Jackson kicked off her U.S. comeback tour in September, against the advisement of her doctors, while she dealt with an ear issue that prevented her from flying between venues.

MORE: Janet Jackson Unveils 'Unbreakable' Title Track

However, an eyewitness at Jackson's Grand Rapids, Michigan, on Sept. 11 said, "She looked very happy and healthy and came off very sincere and sweet."

Jackson's Unbreakable album was released on Oct. 2. Now, watch the singer surprise her fans by pretending to be a statue below.