'Never use Frank's Express... You f**ked with the wrong queen.'
Don't mess with Titus Burgess!
The Unbreakable Kimmy Schmidt star singled out a NYC moving company, Frank's Express, on Yelp and social media on Wednesday, after the 37-year-old performer claims he had what sounds like one of the worst customer service experiences ever.
MORE: 'Unbreakable Kimmy Schmidt' Star Tituss Burgess Debuts His Own Brand of Pinot Noir
In the video, Burgess alleges that at 11 a.m., he contacted the company who said they could arrive to move a couch by 1 p.m. When the movers hadn't arrived, Burgess said he contacted the company only to have them ask him to leave a Yelp review on their page... before any work had been done.
"Never use Frank's Express," Burgess says in the video. "You f**ked with the wrong queen."
The situation allegedly escalated to the point where Burgess did post the a review to Yelp, which was completely epic, and not JUST because it began, "My name is Tituss Burgess. Im an Emmy Nominated Actor for Unbreakable Kimmy Schmidt currently streaming on Netflix. That's besides the point. But watch it."
Read on for the whole review.
Burgess also claims that the person he was texting referred to him with a derogatory homophobic slur. As evidence, he shared a screenshot of the alleged text exchange below (we have removed the number and hateful word).
In a reply to Burgess' review, Frank's Express responded with the following:
Dear Tituss! Please contact with our owner Frank! It is fatal mistake. And we would like to clarify that. We believe that you had bad experiences with other Company. As you can see our reviews on the Yelp you can find us as professional. We work very hard and do for our customer our best. We protect our reputation and brand name. So if you call us we would give you truck and the best crew in that time. It would be the best chance to help the famous person. We are very sorry, but please contact us by yourself or by your someone who could discuss with us that situation. Thank you for your understanding. Victoria.
As for how Burgess' fans have responded to his social media slam, this GIF pretty much sums it up:
Happy moving, Titus!
Note to NYC local businesses -- Titus Burgess has Yelp and is not afraid to use it.