"I feel like I'm in a personal hell. I didn't do anything to deserve this," she tweeted on Monday night after retweeting some the horrid messages aimed at her. "It's just too much. It shouldn't be like this. So hurt right now."
Jones also attempted to expose those Twitter users who were posting "awful sh**" under her name. "I leave Twitter tonight with tears and a very sad heart," she expressed. "All this cause I did a movie. You can hate the movie but the sh** I got today ...wrong."
The Saturday Night Live star's fans and fellow celebrities have tweeted in support of Jones, and are asking that Twitter improve its support system to prevent such racist messages from being shared in the future.
Chrissy Teigen was among such stars to speak out in a series of passionate tweets.
"The fake screen grabs of tweets she didn't write are horrific. I've never seen ANYONE'S mentions this bad," the 30-year-old model wrote. "I love you, @Twitter. I love you so much. But please get it together. Stand up for your users who deserve better."
Teigen didn't stop there. "At the least, delete the account. ANYTHING to show you give a damn would be nice," she implored. "And please don't come at me with the 'it's social media,' 'toughen up,' 'block them' bullsh** -- especially if you haven't experienced it."
John Legend's wife added, "Not even talking about random internet trolls (will never go away) - talking about true hate speech. Some incredibly vile stuff out there."
Teigen even threatened to go down to Twitter headquarters and make the changes herself. "Maybe I'll quit everything, move up to San Fran and sit at Twitter HQ and do it myself. But who will be an idiot on Lip Sync Battle, if not me," she continued. "For me, it's more about Twitter at least pretending to care. I know these people will always exist."
A number of other stars have also defended Jones, and Twitter co-founder Jack Dorsey did reach out to the 48-year-old comedian, requesting that she direct message him.
Other celebrities to show their support include James Corden, Lorde, Sophia Bush, Josh Gadd, Damon Wayans Jr., Margaret Cho, Loni Love, Jaime King, John Boyega, Chelsea Peretti, Elizabeth Banks, Judd Apatow and Tia Mowry.