Jones, who hosted the BET Awards on Sunday, didn't specify or share any further details on the incident. The Ritz-Carlton official Twitter page responded to her tweet, writing, "We’re very sorry to hear this. We pride ourselves on providing excellent service to all. Please DM us & we’ll look into this right away."
We’re very sorry to hear this. We pride ourselves on providing excellent service to all. Please DM us & we’ll look into this right away.
In a statement made to The Hollywood Reporter, the hotel affirmed that "diversity and inclusion are part of the fabric of The Ritz-Carlton culture and operations. We remain committed to providing an environment where all feel welcome. While we do not comment publicly about individual guests, we take every guest concern seriously and work quickly to resolve issues."
Jones has yet to respond to the hotel's statement.
ET spoke with Jones on the BET Awards red carpet on Sunday, where she told Kevin Frazier that she was feeling as good as she looked, sharing, "I've been working out." The Ghostbusters star also played coy when asked about her new boyfriend.
"Maybe," she shared when asked if she had a new man. "He's in trouble right now. But it's a good type of trouble."
For more on Jones' incredible BET Awards night, watch below.
ET reached out to reps for Jones and Saturday Night Live, who had no further comment.