This Starbucks Employee's Meltdown Against a Customer Will Make You Spit Out Your Coffee

by Alex Ungerman 12:59 PM PDT, May 18, 2015
Photo: Facebook


A former (obviously) Starbucks barista in Queens, N.Y., who would only identify as Melissa, went completely ballistic on a customer last week.

Ruby Chen, the customer in question, claimed on Facebook that the argument started when she ordered a Frappuccino and didn't hear another employee ask for her name for the order.

Another customer took video of the incident which was uploaded to Facebook and has since been viewed over 1.5 million times. (WARNING: Some explicit language in the video)

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Help to share this too much attitude at Starbuck on grand ave 86-51 Broadway elmhurst New York 11373 on Tuesday may 12th ,2015 her name is Melissa she called the cop and the cop told Chinese lady to complain online . She didn't act like manager and all the time she has high attitude to the customer

Posted by Pennapa Castro on Tuesday, May 12, 2015

When Ruby asks for a manager, Melissa screams, "You're talking to the manager! Get out!"

A spokesperson for Starbucks released the following statement to PIX 11 following the incident.

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"The customer’s experience is not reflective of the service our baristas provide. The employee was immediately suspended and no longer works for Starbucks. Our leadership team has reached out to the customer to make things right. This experience is not what we want our customers to have in our stores. We worked to quickly resolve this."

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The employee gave her side of the story to PIX 11 following the incident.

"It was a ticking time bomb for me," said the barista. "I have been disrespected by customers all the time, this is not the first time."

Melissa also claimed the video doesn't show the whole story.

"She kept calling me names. And then she took the Frappuccino straw and she kept pointing it at my face," said the onetime barista. "When I asked her to step to the side, she started getting a couple of the other customers riled up. So I had five other men cursing me out."

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Melissa, who worked for Starbucks for five years, claims she quit and was not fired by Starbucks after the incident.

Nonetheless, she's looking for a new job now!

The store manager, who said he was not allowed to identify himself, defended his former employee, saying, "This is a good person who did a bad thing."

Now watch Behati Prinsloo have a much more adorable meltdown at the Victoria's Secret Fashion Show.