ET spoke with the lovebirds, Iliya Pavlovic and Asymina Kantorowicz, via Skype on Friday.
The couple says the Duchess of Sussex approached them while they were trying to use a selfie stick.
The Sussexes' new pic was shared as part of their New Year's message to fans.
The Duke and Duchess of Sussex made the announcement on Wednesday.
The owner of Deep Cove Chalet says she met with the royals' security detail.
The sustainable e-card was sent to the charities and patronages of the Duke and Duchess of Sussex.
The Duke and Duchess of Sussex were in Canada while the rest of the royal family celebrated the holiday in England.
Baby Archie takes center stage in their adorable holiday greeting.
Members of the family believe the couple should be spending the holiday with Queen Elizabeth II and Prince Philip.
A source also tells ET that Meghan's mother, Doria Ragland, has been visiting Canada from Los Angeles to see her family.
The two are expected to return to their royal duties in the new year.
ET is taking a look back and the highs and lows for the Duke and Duchess of Sussex in 2019.
